Product Manager Customer Care

Job Summary

A company is looking for a Product Manager, Customer Care.

Key Responsibilities

• Act as a subject matter expert and primary contact for stakeholders regarding assigned products
• Collaborate on product refinement and enhancements based on business needs and data analysis
• Develop and conduct user training for new or enhanced products and provide presentation content for product demonstrations

Required Qualifications

• Bachelor's degree or equivalent work experience required
• Experience with Calabrio AI functionality strongly preferred
• Knowledge of relevant systems and processes, typically with 2 years of experience
• 3 years of experience in the pharmacy benefit management industry preferred
• Intermediate to advanced experience with Microsoft tools and relevant reporting tools preferred