Product Manager, Customer Experience

Job Summary

A company is looking for a Product Manager, Customer Experience.

Key Responsibilities:

• Define the onboarding and operational experience for customers using the OASIS platform
• Lead the development of UI components that provide visibility into key performance indicators
• Translate customer goals and feedback into actionable product requirements across web and mobile environments

Required Qualifications:

• 5+ years of product management experience with customer-facing digital products or SaaS platforms
• Proven success in designing and delivering analytics dashboards or performance monitoring tools
• Deep understanding of enterprise customer personas and outcomes-based design principles
• Experience integrating GenAI features into front-end experiences
• Familiarity with agile product development environments and modern web/mobile UX frameworks