Product Manager, Customer Experience

Job Summary

A company is looking for a Product Manager, Customer Experience.

Key Responsibilities:

• Define the onboarding and operational experience for customers using the OASIS platform
• Lead the development of modular UI components that provide visibility into key performance indicators
• Integrate GenAI powered features to enhance usability and simplify complex operational tasks

Required Qualifications:

• 5+ years of product management experience focused on customer-facing digital products or SaaS platforms
• Undergraduate degree in Business, Marketing, or a similar discipline; Master's degree is a plus
• Proven success in designing and delivering analytics dashboards or performance monitoring tools
• Deep understanding of enterprise customer personas and outcomes-based design principles
• Experience integrating GenAI features into front-end experiences