Product Manager, Customer Experience

Job Summary

A company is looking for a Product Manager, Customer Experience & AI.

Key Responsibilities:

• Define the onboarding and operational experience for customers using the OASIS platform
• Lead the development of modular, persona-based UI components for performance visibility
• Integrate GenAI powered features to enhance usability and reduce operational task friction

Required Qualifications:

• 5+ years of product management experience with customer-facing digital products or SaaS platforms
• Proven success in designing and delivering analytics dashboards or performance monitoring tools
• Deep understanding of enterprise customer personas and outcomes-based design principles
• Experience integrating GenAI features into front-end experiences
• Familiarity with modern web/mobile UX frameworks and agile product development environments