Product Manager, Customer Experience

Job Summary

Owning a portfolio of customer-facing products, the full-time remote Product Manager, Customer Experience will define and execute product vision and strategy, partner with cross-functional teams to deliver enhancements, and leverage customer insights to improve satisfaction and business outcomes.

Key Responsibilities

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives
• Partner with Engineering, Design, and Marketing to deliver high-impact product enhancements
• Deeply understand customer needs through research and analytics, translating findings into product opportunities

Required Qualifications

• 3-5 years of experience in Product Management or a related role, collaborating cross-functionally
• 2+ years of experience in driving prioritization processes
• Strong analytical skills with experience in using customer insights and product metrics
• Experience in fast-paced environments with competing priorities
• Bachelor's degree required; MBA or advanced degree is a plus