Product Manager, Customer Lifecycle

Job Summary

A company is looking for a Product Manager, Customer Lifecycle & Automation.

Key Responsibilities

• Own the end-to-end customer lifecycle strategy, including onboarding and multi-channel communications
• Lead discovery and roadmap planning for initiatives that enhance customer retention and satisfaction
• Define and manage AI-driven automation capabilities and drive change management across teams

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field, or equivalent experience
• 7 years of experience in product management, product operations, or customer lifecycle management
• Experience with end-to-end customer journeys, including onboarding and payment experiences
• Hands-on experience with automation or AI-enabled solutions like chatbots and workflow automation
• Proven ability to lead cross-functional discovery and roadmap planning