Product Manager for Onboarding
Job Summary
To support a growing product suite, the full-time Product Manager for Onboarding will manage the customer journey, design onboarding experiences, and define adoption metrics while working remotely.
Key responsibilities
- Design thoughtful onboarding experiences tailored to various user roles and stages in the customer journey
- Spearhead product-led growth initiatives in collaboration with the Customer Success team, including ownership of transactional email strategies
- Define and track key adoption metrics to assess the effectiveness of onboarding and drive customer value
Required qualifications
- Experience owning onboarding, expansion, or growth for a B2B SaaS product
- Proven track record of developing growth strategies based on research and data
- Strong understanding of product metrics related to customer value
- Exceptional relationship-building skills with Customer Success teams
- Demonstrated ability to coach and motivate engineering teams
Complete Job Description
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