Product Manager, Franchisee Experience

Job Summary

To shape the future of franchisee engagement, the full-time salaried Product Manager, Franchisee Experience will define product strategy, modernize franchisee systems, and collaborate with cross-functional teams to enhance the franchisee portal while leveraging AI and data insights.

Key responsibilities:

• Define and evolve the product strategy and roadmap for franchisee experience and platform capabilities
• Build a deep understanding of franchisee needs through engagement, research, and data analysis to inform product decisions
• Collaborate with engineering and design teams to deliver innovative solutions that improve franchisee experiences and operational efficiency

Required qualifications:

• 5+ years of experience in product management within a software or technology-driven environment
• Proven track record of owning product outcomes and delivering measurable impact
• Experience with enterprise platforms, preferably Salesforce, and understanding of their capabilities
• Strong stakeholder management skills with the ability to influence across business and technology teams
• Bachelor's degree in a related field such as Business, Technology, or Engineering