Product Manager, Learner Support

Job Summary

A company is looking for a Product Manager, Learner Support.

Key Responsibilities

• Define and execute the product strategy for learner support access and communication
• Own and improve support pathways from ticket submission to resolution
• Optimize tools and ensure consistent communication governance across support channels

Qualifications

• 3-6+ years of product management experience
• Strong understanding of product discovery and delivery practices
• Experience with staff-facing systems or communication tooling
• Ability to write user stories and collaborate with engineering in Agile environments
• Proven history of prioritizing work based on data and learner needs