Product Manager, Patient Communications

Job Summary

Owning the end-to-end patient communications product, the full-time remote Product Manager, Patient Communications will manage the strategy, roadmap, and execution of SMS and email communications to enhance the patient journey through segmentation and experimentation.

Key Responsibilities

• Own the patient communications roadmap, including SMS and email updates, refill reminders, and onboarding flows
• Build the foundation for patient journey mapping by defining lifecycle stages and designing tailored communication tracks
• Design and run A/B tests to optimize message timing, content, and channel, ensuring integration with the patient portal and checkout flow

Required Qualifications

• Bachelor's Degree
• 3+ years of product management experience with ownership of a communications or engagement product
• Familiarity with Twilio or a comparable SMS/messaging platform
• Experience with customer or patient journey thinking, including segmentation and personalization
• An experimentation mindset with the ability to design tests and analyze data