Product Manager, Patient Support

Job Summary

A company is looking for a Product Manager, Patient Support.

Key Responsibilities

• Own the roadmap for Patient Support, including customer support tooling and workflow automation
• Define and track support KPIs to enhance customer satisfaction and operational efficiency
• Collaborate with cross-functional teams to design and launch tools that improve patient support experiences

Required Qualifications

• 3+ years of product management experience in a fast-paced, high-growth environment
• Strong understanding of customer support tooling and operations
• Proven success in optimizing support workflows, particularly with platforms like Zendesk
• Experience with AI or automation features is a plus
• Analytical mindset with the ability to use data for product decisions and measuring success