Product Manager, Servicing

Job Summary

A company is looking for a Product Manager, Servicing.

Key Responsibilities

• Champion a deep understanding of customer and agent needs to shape the servicing agenda
• Drive product strategy in key customer and agent touchpoints, including CRM, Disputes, Chat, and Voice
• Collaborate with cross-functional teams to develop and implement enhancements that improve customer support

Required Qualifications

• 3+ years of product management experience in customer-facing platforms or internal systems
• Experience with customer service operations in the banking or financial services industry
• Proficiency in data analysis using complex SQL queries and visualization tools like Tableau and Amplitude
• Proven ability to drive results in a fast-paced agile environment
• A genuine passion for understanding and solving customer and agent pain points