Product Manager, Support AI

Job Summary

A company is looking for an Associate Product Manager, Support AI.

Key Responsibilities

• Write product specifications for chat and voice AI roadmaps, including troubleshooting journeys
• Utilize AI and analytics tools to identify opportunities and analyze performance of AI-driven support
• Collaborate with various teams to test new journeys, validate quality, and monitor performance

Required Qualifications

• 1-2+ years of experience in product management, product operations, or a similar analytical role
• Strong analytical skills and proficiency with Google Sheets and BI tools
• Experience using AI tools for insights and analysis
• Highly organized with effective prioritization across multiple workstreams
• Professionalism and reliability in vendor engagement