Product Operations Account Manager

Job Summary

Owning the operational performance of the platform, the full-time remote Product and Merchant Operations Account Manager will manage merchant onboarding, ensure product performance, and translate operational insights into product strategy while collaborating with cross-functional teams.

Key responsibilities

• Lead the onboarding and ongoing support of 10-4 merchant partners and networks
• Triage product performance issues in partnership with Engineering teams to ensure platform reliability
• Translate operational insights into actionable product inputs and support roadmap priorities

Required qualifications

• Experience in merchant operations or account management
• Strong analytical skills to leverage transaction data and diagnose issues
• Familiarity with product performance metrics and operational KPIs
• Ability to build scalable processes and documentation for internal teams
• Proven track record of driving continuous improvement in operational practices