Product Operations Manager

Job Summary

To support a growing operations team, the full-time Product Operations Manager will build and manage the operating layer between product and engineering teams, triaging issues, facilitating enablement programs, and delivering feedback to enhance product delivery in a remote environment.

Key responsibilities:

• Own first-line review of inbound bug reports and operational issues, ensuring accurate triage and routing to engineering
• Build and run a product enablement program to support operational stakeholders, ensuring effective adoption and training
• Instrument the intake system for categorizing reports and deliver recurring feedback reports to inform roadmap planning

Required qualifications:

• 5-8 years of experience in product operations, product management, technical program management, or product support
• Strong technical background within a SaaS organization, with familiarity in the Salesforce ecosystem or similar technologies
• Experience in establishing functions or processes from scratch in a scaling company
• Data-fluent, with the ability to trend metrics and gain alignment across teams
• Proven track record of effective communication and relationship management with both technical and non-technical audiences