Product Operations Specialist

Job Summary

To support a growing product operations team, the full-time Product Operations Specialist will manage customer experience initiatives, identify and implement process improvements, and collaborate with cross-functional teams in a hybrid work environment.

Key responsibilities

• Own and enhance specific aspects of the customer experience by delivering improvements and automating processes
• Run experiments and build automated systems to scale successful initiatives that drive customer value
• Collaborate with product and engineering teams to advocate for customer-driven changes and validate new opportunities

Required qualifications

• Experience in customer-facing roles with a strong understanding of customer needs and relationship building
• Proven ability to take projects from concept to completion independently
• Familiarity with data analysis and systems thinking to identify and address operational gaps
• Demonstrated experience in technical or operational roles related to data, AI, or finance
• Ability to work in ambiguous situations and proactively solve problems