Product Owner, AI Platform

Job Summary

Leading the development of a sophisticated AI platform, the full-time Product Owner, AI Platform will manage the end-to-end product lifecycle, collaborating with engineering teams to enhance customer experiences and drive automation in a remote work environment.

Key responsibilities

• Lead the end-to-end development of the AI platform and customer experiences, from roadmap creation to rollout
• Collaborate with engineers to design prompt strategies and establish AI best practices and platform standards
• Drive improvements in answer quality, customer satisfaction, and automation rates through rigorous experimentation

Required qualifications

• 3+ years of experience in a technical role such as technical product management or forward deployed engineering at a fast-paced startup
• Strong passion and curiosity for AI systems, including modern LLMs
• Proven track record of transforming complex strategic ideas into scalable, production-grade products
• Familiarity with SQL and ability to analyze data to validate hypotheses
• Experience in navigating technical trade-offs and implementing AI platform standards