Product Owner - Cloud CCaaS
Job Summary
Experienced professionals will find a full-time remote opportunity as a Product Owner - Cloud CCaaS, responsible for managing backlog ownership, prioritization, and delivery planning for cloud-based contact center capabilities while serving as a liaison between various teams.
Key responsibilities
- Own and maintain the Contact Center cloud/data platform backlog, ensuring a continuous pipeline of implementation-ready work
- Translate business demand into actionable user stories and facilitate backlog refinement sessions across multiple delivery teams
- Lead Program Increment (PI) Planning activities and manage dependencies across teams to ensure alignment with strategic objectives
Required qualifications
- 5+ years of experience as a Product Owner, Technical Product Owner, or in Agile Product Delivery, with at least 3 years supporting cloud-based technology platforms
- Expertise in backlog ownership and grooming, with the ability to independently write implementation-ready user stories
- Strong experience in cross-enterprise facilitation and prioritization, particularly in CCaaS/contact center technology
- Proficiency in leading PI Planning and quarterly planning events within Agile frameworks
- Familiarity with Google Cloud Platform, AWS, or Azure, with a preference for GCP
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