Product Owner - Zendesk Administrator

Job Summary

Leading the configuration and optimization of the Zendesk platform, the full-time remote Product Owner - Zendesk Administrator will manage the platform roadmap, collaborate with business teams to enhance operational workflows, and ensure the system delivers measurable value across various departments.

Key responsibilities:

• Own the Zendesk platform roadmap from initial configuration to future enhancements, prioritizing improvements based on business needs
• Lead the configuration and administration of Zendesk, including workflows, dashboards, and reporting
• Gather stakeholder requirements and translate them into functional enhancements while managing the backlog of system improvements

Required qualifications:

• Bachelor's degree in Business, Information Systems, Technology, or related field (or equivalent experience)
• 2-4+ years of CRM administration or product ownership experience
• Hands-on configuration experience in a CRM platform such as Zendesk or similar
• Familiarity with project management methodologies (Agile preferred) and tools like Jira
• Strong analytical skills and experience managing stakeholder requirements