Product Servicing Specialist

Job Summary

Coordinating the product servicing process, the full-time remote Product Servicing Specialist will manage customer interactions, troubleshoot issues, and oversee the entire servicing cycle to ensure customer satisfaction.

Key responsibilities

• Coordinate service process stages between customers, sales, and repair centers while providing technical support
• Investigate and address customer complaints and servicing requests, issuing replacements or credits as necessary
• Maintain repair records, conduct monthly analysis, and recommend improvements based on service quality evaluations

Required qualifications

• High school diploma or equivalent
• At least 1 year of experience in Quality, Customer Service, or Engineering
• Experience in problem-solving and processing details to draw clear conclusions
• Strong time management skills with the ability to prioritize and organize multiple projects
• Preferred: Bachelor's degree and at least 2 years of relevant experience