Product Servicing Specialist

Job Summary

Coordinating the product servicing process, the full-time remote Product Servicing Specialist will manage customer interactions, troubleshoot issues, and oversee the entire servicing cycle while providing support to customers and vendors.

Key responsibilities

• Coordinate service processes between customers, sales, and repair centers while providing technical support over the phone
• Investigate and address customer complaints and servicing requests, ensuring appropriate resolutions
• Maintain repair records, conduct monthly repair analysis, and recommend improvements based on service quality evaluations

Required qualifications

• High school diploma or equivalent
• At least 1 year of experience in Quality, Customer Service, or Engineering
• Experience in problem-solving through systematic operations
• Strong time management skills with the ability to prioritize and organize multiple projects
• Experience in processing and analyzing relevant details to draw concise conclusions