Product Specialist

Job Summary

Becoming a subject matter expert in Keystone software products, the full-time Product Specialist will train customers, provide professional services, and manage customer relationships in a hybrid work environment.

Key responsibilities

• Train customers on Keystone software products both on-site and remotely, including developing training materials and follow-up documentation
• Provide billable professional services such as implementation support, configuration guidance, and tailored training engagements
• Serve as a Tier 3 customer support resource, handling complex issues and coordinating with the development team to resolve them

Required qualifications

• Ability to develop deep product knowledge independently and apply it in customer-facing situations
• Proven ability to work autonomously and manage multiple priorities effectively
• Strong interest in building long-term customer relationships and delivering professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training, adaptable for both technical and non-technical audiences