Product Specialist

Job Summary

A company is looking for a Product Specialist to manage product support requests and enhance organizational knowledge systems.

Key Responsibilities

• Serve as the primary expert for inbound product support requests, resolving issues independently
• Analyze support ticket patterns to identify product gaps and develop self-service tools
• Maintain internal documentation and knowledge bases to improve organizational memory

Required Qualifications

• 2-4 years of experience in a product, technical support, operations, or customer-facing role at a technology company
• Strong analytical skills to investigate ambiguous issues and identify root causes
• Experience with AI-powered tools and a proactive approach to solving systemic problems
• Ability to work cross-functionally and build trust with technical and non-technical stakeholders
• High ownership of assigned problems and a commitment to resolving them effectively