Product Specialist

Job Summary

To support customer engagement, the full-time hybrid Product Specialist will train clients on Keystone software products, provide implementation support, and manage customer relationships while developing deep product knowledge.

Key responsibilities

• Train customers on Keystone software products, developing training materials and providing follow-up documentation
• Serve as a Tier 3 customer support resource, addressing complex issues and coordinating with the development team
• Conduct comprehensive testing of new software modules and maintain accurate software documentation

Required qualifications

• Quick learner with the ability to independently develop deep product knowledge
• Proven ability to manage multiple priorities and deliver results with minimal supervision
• Experience in software training for both technical and non-technical audiences
• Familiarity with enterprise-level software setup and administration
• Proficiency with advanced Excel features and the Office 365 suite