Product Specialist

Job Summary

To support customer training and software implementation, the full-time Product Specialist will train clients on Keystone software both on-site and remotely, manage customer relationships, and provide professional services while working in a hybrid environment.

Key responsibilities

• Train customers on Keystone software products, developing training materials and follow-up documentation
• Serve as a subject matter expert and provide billable professional services, including implementation support and tailored training
• Handle complex customer support issues as a Tier 3 resource, coordinating with the development team to resolve problems

Required qualifications

• Quick learner with the ability to develop deep product knowledge independently
• Proven ability to work autonomously and manage multiple priorities effectively
• Strong interest in building long-term customer relationships and delivering professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training, adaptable to both technical and non-technical audiences