Product Specialist

Job Summary

To support customer engagement, the full-time hybrid Product Specialist will train clients on Keystone software, provide implementation support, and serve as a subject matter expert while managing customer relationships independently.

Key responsibilities

• Train customers on the use of Keystone software products, both on-site and remotely, while developing training materials and follow-up documentation
• Provide billable professional services, including implementation support and tailored training engagements
• Serve as a Tier 3 customer support resource, handling complex issues and coordinating with the development team for resolution

Required qualifications

• Quick learner with the ability to develop deep product knowledge independently
• Proven ability to work autonomously and manage multiple priorities
• Strong interest in building long-term customer relationships
• Familiarity with enterprise-level software setup and administration
• Experience in software training for both technical and non-technical audiences