Product Specialist

Job Summary

Serving as a subject matter expert, the full-time hybrid Product Specialist will train customers on Keystone software products, provide billable professional services, and manage customer relationships while developing training materials and documentation.

Key responsibilities

• Train customers on Keystone software products both on-site and remotely, including developing training materials and follow-up documentation
• Provide billable professional services such as implementation support, configuration guidance, and tailored training engagements
• Serve as a Tier 3 customer support resource, handling complex issues and coordinating with the development team for resolution

Required qualifications

• Quick learner with the ability to develop deep product knowledge independently
• Proven ability to work autonomously and manage multiple priorities effectively
• Strong interest in building long-term customer relationships and delivering professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training for both technical and non-technical audiences