Product Specialist

Job Summary

To support customer engagement and training, the full-time Product Specialist will provide on-site and remote training on Keystone software products, manage customer relationships, and deliver professional services while working in a hybrid environment.

Key responsibilities

• Train customers on Keystone software, including developing training materials and follow-up documentation
• Serve as a subject matter expert and Tier 3 support resource, addressing complex customer issues and coordinating with the development team
• Conduct comprehensive testing of software modules and manage customer relationships to build long-term trust

Required qualifications

• Quick learner with the ability to independently develop deep product knowledge
• Proven ability to work autonomously and manage multiple priorities effectively
• Strong interest in building long-term customer relationships and delivering professional services
• Familiarity with enterprise-level software setup and administration
• Experience in software training for both technical and non-technical audiences