Product Support Administrator

Job Summary

To support the daily operations of a dynamic Case Management team, the full-time Product Support Administrator will manage referral intake, file organization, and mail distribution while working remotely in a fast-paced environment.

Key Responsibilities

• Manage referral intake and assignment, including referencing referral maps and handling declines
• Perform file setup, organization, and maintenance within internal systems
• Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling

Required Qualifications

• High school diploma or equivalent (required)
• Experience in administrative, product support, customer service, or similar roles required
• Experience with billing, data entry, or healthcare-related workflows preferred
• Experience working in fast-paced, process-driven environments preferred
• Some college coursework or equivalent experience (preferred)