Product Support Agent

Location: Remote
Compensation: Hourly
Staff Reviewed: Thu, May 16, 2024
This job expires in: 20 days

Job Summary

A company is looking for a Product Support Agent.

Key Responsibilities:
  • Engage with customers via email to address inquiries and concerns
  • Be a trusted guide and partner to teachers and parents
  • Strive for 100% accuracy and satisfaction in every interaction and solution

Required Qualifications:
  • Experience in fast-paced customer-facing positions
  • Passion for problem-solving
  • Ability to adapt to ambiguity
  • Experience in tech startup environments is a plus
  • Experience with customer service ticketing software, specifically Zendesk

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