Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to enhance customer experience by resolving technical issues.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, gathering information to resolve issues
• Identify and troubleshoot technical challenges, understanding their impact on customer business
• Document knowledge gained from troubleshooting in the knowledge management system

Required Qualifications

• 1-3 years of experience in technical troubleshooting in a B2C or B2B environment
• 1+ year of experience in delivering software support
• 1+ year of recent hands-on experience with relational databases (SQL Server)
• Ability to articulate software-related and technical concepts clearly
• Demonstrated critical thinking and problem resolution skills