Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst - West Coast (Remote).

Key Responsibilities

• Resolve incoming requests and questions from clients and internal teams, acting as a subject matter expert
• Identify and suggest solutions to reduce the frequency of support issues
• Take initiative to improve support processes and keep documentation up-to-date

Required Qualifications

• Strong understanding of customer needs and satisfaction
• Self-starter mentality with the ability to take initiative
• Proven ability to learn and use software applications effectively
• Experience in collaborating with teams to solve problems
• Commitment to professional excellence and teamwork