Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to provide exceptional customer support and technical assistance.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat to resolve technical issues
• Collaborate with customers to identify challenges and provide effective solutions
• Document knowledge gained from troubleshooting in the knowledge management system

Required Qualifications

• 1-3 years of experience in technical troubleshooting in a B2C or B2B environment
• 1+ year of experience in delivering software support
• 1+ year of hands-on experience with relational databases (SQL Server)
• Ability to quickly learn and articulate software-related concepts
• Demonstrated critical thinking skills for problem resolution