Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst.

Key Responsibilities

• Research and resolve technical support tickets related to the Texas Student Data System (TSDS)
• Design and execute user acceptance testing (UAT) plans, documenting defects and coordinating with teams for resolution
• Create and maintain technical documentation for end users, ensuring accuracy and compliance with standards

Required Qualifications

• 8 years of experience with the Texas Student Data System (TSDS) at the LEA/vendor level
• 8 years of experience in customer service
• 8 years of experience collaborating with cross-functional teams
• 8 years of experience in training and supporting team members
• Preferred experience in software documentation and technical writing