Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst.

Key Responsibilities

• Execute triaging of incoming tickets and identify billable work
• Provide day-to-day support and troubleshoot customer issues
• Contribute to knowledge base and assist with root-cause analysis of incidents

Required Qualifications

• 2 to 4 years in a support, development, or consultancy environment
• Bachelor's degree in a related field or equivalent work experience
• Proficiency in SQL and web-based troubleshooting tools
• Ability to learn insurance workflows and SaaS products quickly
• Willingness to work outside normal business hours, weekends, and holidays