Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to provide technical software support to clients.

Key Responsibilities

• Receive, replicate, and analyze incoming software application support requests from clients
• Accurately log and maintain support ticket information in the issue tracking software
• Investigate software application issues and collaborate with team members to resolve them

Required Qualifications

• 2+ years of experience in a software support capacity for a SaaS company or similar experience
• Basic knowledge of HTML, CSS, and SQL is a plus
• Ability to work independently and creatively to resolve complex issues
• Willingness to work one weekend day and participate in rotating after-hours on-call
• Passion for live events and software support