Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to provide technical software support to clients.

Key Responsibilities

• Receive, replicate, and analyze incoming software application support requests from clients
• Investigate software application issues and collaborate with team members to resolve them
• Maintain an up-to-date knowledge of products and oversee assigned support cases

Required Qualifications

• 2+ years of experience in a software support capacity for a SaaS company or similar
• Basic knowledge of HTML, CSS, and one or more programming languages, as well as basic SQL knowledge
• Ability to work independently and creatively in a dynamic environment
• Willingness to work one weekend day and participate in rotating after-hours on-call
• A passion for live events and software support