Product Support Analyst

This job has been removed

Location: Remote

Compensation: Salary

Reviewed: Wed, Mar 18, 2026

This job expires in: 6 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Product Support Analyst.

Key Responsibilities

Triage incoming tickets, identify billable work, and update workflow systems
Provide day-to-day support and troubleshoot customer issues using SQL and web-based tools
Execute data maintenance scripts and contribute to knowledge base articles

Required Qualifications

2-4 years of experience in product support, development, or consultancy
Bachelor's degree in a related field or equivalent work experience
Proficiency in SQL and web-based troubleshooting tools
Ability to learn insurance workflows and SaaS products quickly
Flexibility to work outside normal business hours, including weekends and holidays

COMPLETE JOB DESCRIPTION

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