Product Support Analyst

Job Summary

A company is looking for a Product Support Analyst to join their growing Product Support team.

Key Responsibilities

• Become an expert at using and troubleshooting the RiskCloud platform
• Provide excellent support by handling inquiries, troubleshooting issues, and advising on product best practices
• Collaborate with Customer Success and Engineering teams to resolve customer issues and improve the customer experience

Required Qualifications

• 1+ years experience in the technology industry or a B2B SaaS startup environment preferred
• Ability to simplify complex topics and enhance customer success through teaching
• Quick learner of new technologies with a passion for sharing knowledge
• Excellent organizational skills with the ability to prioritize and manage multiple tasks
• Experience with software tools such as Zendesk, Salesforce, Pendo, Tableau, Jira, and Google Workspace