Product Support Analyst
Job Summary
Acting as a liaison between clients and the company, the full-time remote Product Support Analyst will facilitate the delivery and implementation of software, validate and route software defects, and provide training to clients and internal team members.
Key responsibilities:
- Document specifications and create user guides, release notes, and configurations
- Conduct training sessions for clients and internal staff, both on-site and through virtual delivery
- Test applications and validate findings related to project and support activities
Required qualifications:
- Associate degree or equivalent from a two-year college or technical school with one year of related experience
- 2-4 years of relevant experience, typically at an Analyst level role
- Proficiency in internet browser software and Microsoft Office suite
- Ability to read and interpret XML
- Strong customer service skills and business acumen
Complete Job Description
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