Product Support Analyst

Job is Expired

Location: Nationwide

Compensation: Salary

Reviewed: Thu, Sep 28, 2023

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Job Summary

A company is looking for a Product Support Analyst for a remote position.

Key Responsibilities:

Handle initial customer inquiries and incidents, answering questions and creating tickets
Maintain contact with customers to communicate incident status and resolution
Assist in troubleshooting technical situations and documenting relevant details

Required Qualifications:

High School Diploma or GED
Experience in customer service, help desk, or client-facing troubleshooting
Proficiency in Microsoft Office and OS products
Experience supporting applications on Mainframe

COMPLETE JOB DESCRIPTION

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Job is Expired

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