Product Support Associate
Job Summary
To support a growing creator ecosystem, the remote Associate, Product Support will assist the Creator Support team in managing inbound support requests, troubleshooting technical issues, and documenting product feedback while contributing to process improvements.
Key responsibilities
- Assist in managing inbound support requests from Creators, ensuring timely resolution
- Troubleshoot technical issues and escalate complex cases to Product and Engineering as needed
- Document product issues, recurring trends, and user feedback while building support resources
Required qualifications
- Bachelor's Degree or equivalent experience
- 1-2 years in customer support, product operations, or related roles
- Proficiency with tools such as Google Suite, Microsoft Office, and Zoom
- Strong written and verbal communication skills for relaying technical concepts
- Highly organized and detail-oriented with the ability to manage multiple requests
Complete Job Description
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