Product Support Associate

Job Summary

A company is looking for a Product Support Associate to deliver exceptional customer service and technical support.

Key Responsibilities

• Provide exceptional product support and education to customers
• Diagnose and resolve technical issues related to the software and integrations
• Ensure compliance and security processes are followed while maintaining documentation

Required Qualifications

• Minimum of 2 years' experience in technical support or customer service roles
• Experience troubleshooting technical issues, preferably with financial systems
• Ability to think at scale and implement solutions to prevent future issues
• Flexibility to work varied shifts, including evenings and weekends
• Proficiency or eagerness to learn AI-powered tools for optimizing customer support