Product Support Associate

Job Summary

A company is looking for a Product Support Associate to enhance customer experience through exceptional service and technical support.

Key Responsibilities

• Deliver exceptional product support and education while troubleshooting technical issues
• Ensure compliance with security processes and maintain platform integrity
• Classify and track customer issues, and contribute to knowledge management and documentation

Required Qualifications

• At least 2 years of experience in technical support, digital customer service, or IT help desk roles
• Experience with troubleshooting technical issues, preferably in financial systems
• Ability to think at scale and improve customer enablement processes
• Flexibility to work evenings and weekends as needed
• Proficiency or eagerness to learn AI-powered tools for optimizing work processes