Product Support Associate

Job Summary

A company is looking for a Product Support Senior Associate to provide technical and customer assistance to clients.

Key Responsibilities

• Support clients on complex technical issues related to RightPro products and services
• Respond to client inquiries within the service level agreement timeframe
• Diagnose and resolve problems related to RightPro products while documenting case histories and metrics

Required Qualifications

• Strong knowledge of MAC and Windows operating systems
• Proficiency in MS Office applications
• Minimum of 2 years of SEC filing experience
• At least 2 years of practical working experience in software/application support
• Conceptual understanding of databases, XML, and Quality Assurance processes