Product Support Associate

Job Summary

A company is looking for a Product Support Associate to provide technical and customer assistance to clients.

Key Responsibilities

• Provide day-to-day support and resolve data and formatting issues for clients
• Configure systems/templates for new clients and train them on system functionality
• Assist with version upgrades and UAT testing, providing feedback on product enhancements

Required Qualifications

• High school diploma or equivalent
• 5-6 years of relevant administrative or operational support experience
• Advanced knowledge of technology, including MS Office or MAC Word
• May possess additional education certification related to the role
• Experience in overseeing junior staff or auditing work for accuracy