Product Support Associate

Job Summary

Product Support Associate, who will work full-time to assist brands with support requests, troubleshoot technical issues, and contribute to product improvement initiatives.

Key Responsibilities

• Manage inbound support requests from brands, ensuring timely and accurate resolution
• Troubleshoot technical issues and escalate complex cases to senior teams as needed
• Document product issues, recurring trends, and user feedback while contributing to support resources

Required Qualifications

• Bachelor's Degree
• 1-2 years in customer support, product operations, or related roles
• Proficiency with tools such as Google Suite, Microsoft Office, and Zoom
• Eagerness to learn new systems like Zendesk, Intercom, or Jira
• Experience in a startup or high-growth SaaS environment is a plus