Product Support Associate

Job Summary

To provide exceptional customer service, the full-time remote Product Support Associate will respond to inquiries via phone, email, and chat while developing knowledge of the SafeSend product suite and the tax and accounting industry.

Key responsibilities

• Respond promptly and professionally to customer inquiries, delivering technical support
• Troubleshoot and resolve software-related technical issues, escalating complex issues as necessary
• Document customer interactions accurately and collaborate with internal teams to communicate feedback and support product improvements

Required qualifications

• High school diploma or equivalent required; associate degree or equivalent workforce experience preferred
• 1+ years of experience in a customer-facing role, ideally in the tax, accounting, or finance industry
• Proven experience in a technical support role within a customer-focused environment
• Demonstrated knowledge of troubleshooting methodologies for software and hardware
• Above average computer skills, with experience in Microsoft Office Suite and SaaS software preferred