Product Support Associate
Job Summary
Providing technical support and customer assistance, the part-time Product Support Associate will work in a 24/7 environment to assist clients with the implementation and configuration of document management and workflow systems.
Key responsibilities:
- Gather customer requirements and set up accounts on proprietary systems
- Configure systems/templates for new clients and provide day-to-day support
- Troubleshoot client issues, provide training, and assist with product upgrades
Required qualifications:
- High school diploma or equivalent
- 5-6 years of relevant administrative or operational support experience
- Advanced knowledge of technology, including MS Office or MAC software
- Strong organizational skills with the ability to manage deadlines
- Availability to work weekends and holidays
Complete Job Description
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