Product Support Associate
Job Summary
Providing technical support and customer assistance, the full-time Product Support Associate for the 3rd shift will work from 10:30 PM to 7 AM ET, assisting clients with the implementation and configuration of proprietary document management and workflow systems.
Key responsibilities:
- Gather requirements and set up accounts for clients on proprietary systems
- Troubleshoot client issues and provide day-to-day support, including training on system functionality
- Prepare documentation and assist with version upgrades and user acceptance testing
Required qualifications:
- High school diploma or equivalent
- 5-6 years of relevant administrative or operational support experience
- Ability to work the 3rd shift from 10:30 PM to 7 AM ET
- Advanced knowledge of technology, including proficiency in MS Office or similar software
- Strong organizational skills with the ability to manage deadlines and prioritize workload
Complete Job Description
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